Terms of Service

1. Agreement to Terms

By accessing or using GravityFlo ("the Service"), operated at gravityflo.ai, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

GravityFlo is an AI-powered email marketing platform that enables users to create, manage, and send email campaigns, automated sequences, and forms to their subscribers.

2. Account Registration

To use the Service, you must:

• Provide accurate, complete registration information
• Be at least 18 years of age
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account. GravityFlo is not liable for any loss or damage arising from unauthorized use of your credentials.

3. Acceptable Use & Email Sending

You agree to use the Service in compliance with all applicable laws, including but not limited to:

• CAN-SPAM Act — All emails must include a valid physical address and a working unsubscribe mechanism. Unsubscribe requests must be honored within 10 business days.
• GDPR — If you send emails to recipients in the European Union, you must have lawful basis for processing their data and honor data subject requests.
• CASL — If you send emails to Canadian recipients, you must have express or implied consent.

You may not use the Service to:

• Send unsolicited emails (spam) to purchased, rented, or scraped email lists
• Send emails containing malware, phishing links, or deceptive content
• Distribute illegal, harmful, threatening, abusive, or discriminatory content
• Impersonate another person or entity
• Attempt to circumvent sending limits or abuse rate limits
• Use the Service for any illegal purpose

GravityFlo reserves the right to suspend or terminate accounts that violate these rules, generate excessive bounce rates, or receive a high volume of spam complaints.

4. Intellectual Property & Platform Ownership

GravityFlo, including its software, source code, user interface, design, AI models, algorithms, APIs, documentation, trademarks, logos, and all related intellectual property, is and remains the exclusive property of GravityFlo and its operators. All rights not expressly granted to you are reserved.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your email marketing purposes. This license does not include the right to:

• Copy, modify, distribute, sell, or lease any part of the Service or its underlying software
• Reverse engineer, decompile, disassemble, or attempt to extract the source code, algorithms, or AI models of the Service
• Create derivative works based on the Service or its technology
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Use the Service to build a competing product or service
• Scrape, crawl, or use automated tools to extract data or functionality from the platform

Any feedback, suggestions, or ideas you provide about the Service may be used by GravityFlo without obligation to you.

5. Your Content & Data Ownership

You retain full ownership of your subscriber data, email content, forms, and any other data you upload to the Service. GravityFlo does not claim ownership over your content.

You grant GravityFlo a limited license to process, store, and transmit your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or close your account.

You may export your subscriber data at any time. Upon account termination, you will have 30 days to export your data before it is permanently deleted from our systems.

6. AI-Generated Content

GravityFlo uses artificial intelligence to assist with email copywriting, subject line generation, sentiment analysis, and other features. AI-generated content is provided as a starting point and suggestion only.

Once you review, edit, and approve AI-generated content, it becomes your content. You own the emails you send. GravityFlo retains no ownership claim over AI-generated output that you choose to use.

You are solely responsible for reviewing and approving all content before it is sent to your subscribers. GravityFlo is not liable for any consequences arising from content that you choose to send, whether AI-generated or manually written.

For clarity: while you own the output (your emails), the underlying AI technology, models, and algorithms that produced that output remain the exclusive intellectual property of GravityFlo as described in Section 4.

7. Billing & Payments

Paid plans are billed on a monthly or annual basis. All fees are non-refundable unless otherwise stated or required by law.

• You authorize GravityFlo to charge your payment method on a recurring basis
• You may cancel your subscription at any time — access continues until the end of the billing period
• We may change pricing with 30 days' notice — continued use after the change constitutes acceptance
• Failed payments may result in service suspension after a 7-day grace period

8. Service Availability

GravityFlo strives to maintain high availability but does not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice when possible.

We are not liable for any losses arising from service interruptions, delays in email delivery, or temporary unavailability of the platform.

9. Account Termination

You may close your account at any time by contacting us at support@gravityflo.ai.

GravityFlo may suspend or terminate your account if you violate these Terms, engage in abusive email practices, fail to pay fees, or if we are required to do so by law. We will provide notice when reasonably possible.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, GravityFlo disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, GravityFlo does not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any AI-generated content will be accurate, complete, or suitable for your purposes.

11. Limitation of Liability

To the maximum extent permitted by law, GravityFlo and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to GravityFlo in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless GravityFlo, its operators, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your email content, or your violation of these Terms.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Third-Party Services

The Service relies on third-party providers including Supabase (database and authentication), Resend (email delivery), Stripe (payments), Anthropic (AI features), and Netlify (hosting). GravityFlo is not responsible for the availability, accuracy, or performance of these third-party services.

We are not liable for any losses, damages, or service disruptions caused by third-party provider outages, errors, data processing, or policy changes. Your use of the Service acknowledges this dependency on external providers.

15. General Provisions

Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and GravityFlo regarding your use of the Service. They supersede all prior agreements, communications, and understandings, whether written or oral.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. GravityFlo may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets without your consent.

Waiver. The failure of GravityFlo to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or the Service shall be resolved in the courts of England and Wales.

17. Contact

If you have questions about these Terms, contact us at support@gravityflo.ai.